{"id":923,"date":"2020-01-15T02:58:37","date_gmt":"2020-01-15T02:58:37","guid":{"rendered":"http:\/\/amitavasen.com\/portfolio\/?p=923"},"modified":"2020-08-24T17:53:38","modified_gmt":"2020-08-24T17:53:38","slug":"a-b-testing-appliance-registration","status":"publish","type":"post","link":"https:\/\/amitavasen.com\/portfolio\/2020\/01\/15\/a-b-testing-appliance-registration\/","title":{"rendered":"Case Study: Redesign &#8211; Appliance Registration"},"content":{"rendered":"\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"1024\" class=\"wp-image-937\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-1-940x1024.png\" alt=\"\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-1-940x1024.png 940w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-1-275x300.png 275w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-1-768x837.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-1-370x403.png 370w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-1-1040x1133.png 1040w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-1.png 1542w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/figure>\r\n<p>&nbsp;<\/p>\r\n<h4><em>The appliance registration and setup is a critical process for customers to receive technical support from Veritas Response Team. The Veritas Enablement Portal helps generate $47 million in revenue and is part of the $400 million Appliance Business at Veritas.<\/em><\/h4>\r\n<hr \/>\r\n<h3>\u00a0<\/h3>\r\n<p><strong>Goals<\/strong><\/p>\r\n<ul>\r\n<li>Customers would have to register <span style=\"text-decoration: underline;\">all<\/span> appliances they purchased from Veritas.<\/li>\r\n<li>The customers are also able to set up the teams who would support their appliances, site where the appliances would be physically located, and point of contacts who would directly work with Veritas Response Team in case of hardware faults and issues.<\/li>\r\n<li>Customers are looking for a simpler way of registering appliances for their data center\/private cloud infrastructure.<\/li>\r\n<\/ul>\r\n<p><strong>Problems<\/strong><\/p>\r\n<ul>\r\n<li>Users should be able to register appliances without filling up the &#8220;lengthy&#8221; form information<\/li>\r\n<li>The current registration process does not indicate the model type\/information properly.<\/li>\r\n<li>Users are overwhelmed by &#8220;too much&#8221; information, especially in the site information.<\/li>\r\n<li>The current registration process is not efficient when the user is trying to register multiple appliances.<\/li>\r\n<li>The current registration process does not allow customers to set up &#8220;Teams&#8221; to support the appliances in the data center.<\/li>\r\n<li>The current registration process does not support several important additional features like custom site requirements,\u00a0multiple &#8220;support&#8221; windows for support contacts, a complete overview of appliance status, and many more.<\/li>\r\n<\/ul>\r\n<p><strong>Users\/Target audience<\/strong><\/p>\r\n<ol>\r\n<li>Site Admin<\/li>\r\n<li>Support Engineers<\/li>\r\n<\/ol>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<h3><strong>Research<\/strong><\/h3>\r\n<p><em>1:1 Interviews directly with users:<\/em><\/p>\r\n<ul>\r\n<li>I interviewed 15+ Support Engineers to understand what are their goals over a period of 4 weeks.<\/li>\r\n<li>The interview duration ranged up to 30 mins.<\/li>\r\n<\/ul>\r\n<p><em>Focus groups:<\/em><\/p>\r\n<ul>\r\n<li>We interviewed groups of up to 4 Support Engineers (from the same company)<\/li>\r\n<li>We interviewed groups of up to 2 Site Admins (from the same company)<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h3>\u00a0<\/h3>\r\n<h3>Analyze<\/h3>\r\n<p>Based on the research data:<\/p>\r\n<ul>\r\n<li>The following data shows user feedback for the legacy Appliance registration and appliance setup process<\/li>\r\n<\/ul>\r\n<figure id=\"attachment_1120\" aria-describedby=\"caption-attachment-1120\" style=\"width: 1818px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Legacy-Appliance-registration.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1120 size-full\" src=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Legacy-Appliance-registration.png\" alt=\"\" width=\"1818\" height=\"580\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Legacy-Appliance-registration.png 1818w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Legacy-Appliance-registration-300x96.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Legacy-Appliance-registration-1024x327.png 1024w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Legacy-Appliance-registration-768x245.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Legacy-Appliance-registration-1536x490.png 1536w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Legacy-Appliance-registration-850x271.png 850w\" sizes=\"auto, (max-width: 1818px) 100vw, 1818px\" \/><\/a><figcaption id=\"caption-attachment-1120\" class=\"wp-caption-text\">(Click to enlarge)<\/figcaption><\/figure>\r\n<p>Based on the additional research data:<\/p>\r\n<ul>\r\n<li>we saw that most users prefer a simpler workflow\u00a0<\/li>\r\n<li>A few users prefer a &#8220;step-based&#8221; registration workflow similar to the existing design<\/li>\r\n<li>while a small number of users do not seem to care<\/li>\r\n<\/ul>\r\n<figure id=\"attachment_1094\" aria-describedby=\"caption-attachment-1094\" style=\"width: 1814px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-registration-User-Research.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1094 size-full\" src=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-registration-User-Research.png\" alt=\"\" width=\"1814\" height=\"577\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-registration-User-Research.png 1814w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-registration-User-Research-300x95.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-registration-User-Research-1024x326.png 1024w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-registration-User-Research-768x244.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-registration-User-Research-1536x489.png 1536w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-registration-User-Research-850x270.png 850w\" sizes=\"auto, (max-width: 1814px) 100vw, 1814px\" \/><\/a><figcaption id=\"caption-attachment-1094\" class=\"wp-caption-text\">(Click to enlarge)<\/figcaption><\/figure>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<h3>\u00a0<\/h3>\r\n<h3>Ideation and Prototypes<\/h3>\r\n<p>I have created 5 different workflows\/design for Appliance Registration. The goal is to identify which is more &#8220;easier&#8221;, &#8220;usable&#8221; and simple from the user&#8217;s perspective.<\/p>\r\n\r\n\r\n\r\n<p>We reached out to multiple customers and tested these designs.<\/p>\r\n<p><em>Option 3 &#8211; Page 1<\/em><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"1024\" class=\"wp-image-939\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_6-1-990x1024.png\" alt=\"\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_6-1-990x1024.png 990w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_6-1-290x300.png 290w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_6-1-768x795.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_6-1-370x383.png 370w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_6-1-1040x1076.png 1040w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_6-1.png 1676w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/figure>\r\n<p><em>Option 3 &#8211; Page 2<\/em><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1017\" class=\"wp-image-940\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_7-1-1024x1017.png\" alt=\"\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_7-1-1024x1017.png 1024w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_7-1-150x150.png 150w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_7-1-300x298.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_7-1-768x763.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_7-1-370x367.png 370w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_7-1-1040x1033.png 1040w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_7-1.png 1676w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<p><em>Option 3 &#8211; Page 3<\/em><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"999\" height=\"1024\" class=\"wp-image-941\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_8-1-999x1024.png\" alt=\"\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_8-1-999x1024.png 999w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_8-1-293x300.png 293w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_8-1-768x787.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_8-1-370x379.png 370w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_8-1-1040x1066.png 1040w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_8-1.png 1680w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><\/figure>\r\n<p><em>Option 4 &#8211; A combination of tiles and list<\/em><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"wp-image-942\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_9-1-902x1024.png\" alt=\"\" \/><\/figure>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"825\" class=\"wp-image-943\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_10-1-1024x825.png\" alt=\"\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_10-1-1024x825.png 1024w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_10-1-300x242.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_10-1-768x618.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_10-1-370x298.png 370w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_10-1-1040x837.png 1040w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_10-1.png 1540w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<p>&nbsp;<\/p>\r\n<p><em>Option 5 &#8211; A simplistic approach but with tile layout<\/em><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"995\" class=\"wp-image-944\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_11-2-1024x995.png\" alt=\"\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_11-2-1024x995.png 1024w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_11-2-300x291.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_11-2-768x746.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_11-2-370x359.png 370w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_11-2-1040x1010.png 1040w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_11-2.png 1544w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<p>&nbsp;<\/p>\r\n<hr \/>\r\n<h3>\u00a0<\/h3>\r\n<h3>Re-Analyze<\/h3>\r\n<p>We conducted additional user testing directly with our customers again<\/p>\r\n<ul>\r\n<li>while a large segment of the users initially preferred a single-page registration process, after sharing some the of &#8220;step-based&#8221; designs, quite a few users actually voted for this &#8220;step-based&#8221; design. Some of these users said it feels &#8220;more familiar&#8221;.<\/li>\r\n<li>Still, a larger % of users preferred a &#8220;simpler&#8221; workflow and based on the 5 different design options, 45% preferred Option-1.<\/li>\r\n<li>Total number of users reached was around 75, from a list of 16 different companies.<\/li>\r\n<\/ul>\r\n<figure id=\"attachment_1096\" aria-describedby=\"caption-attachment-1096\" style=\"width: 1815px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-redesign-options.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1096 size-full\" src=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-redesign-options.png\" alt=\"\" width=\"1815\" height=\"573\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-redesign-options.png 1815w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-redesign-options-300x95.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-redesign-options-1024x323.png 1024w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-redesign-options-768x242.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-redesign-options-1536x485.png 1536w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance-redesign-options-850x268.png 850w\" sizes=\"auto, (max-width: 1815px) 100vw, 1815px\" \/><\/a><figcaption id=\"caption-attachment-1096\" class=\"wp-caption-text\">(Click to enlarge)<\/figcaption><\/figure>\r\n<hr \/>\r\n<p>&nbsp;<\/p>\r\n<h3>Final Design<\/h3>\r\n<p><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-931\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4.png\" alt=\"\" width=\"1542\" height=\"1680\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4.png 1542w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-275x300.png 275w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-768x837.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-940x1024.png 940w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-370x403.png 370w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_4-1040x1133.png 1040w\" sizes=\"auto, (max-width: 1542px) 100vw, 1542px\" \/><\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<h4>Add New Teams<\/h4>\r\n<p>This option was missing from the older design\/workflow<\/p>\r\n<p><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-876\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-4.png\" alt=\"\" width=\"1029\" height=\"1263\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-4.png 1029w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-4-244x300.png 244w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-4-768x943.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-4-834x1024.png 834w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-4-370x454.png 370w\" sizes=\"auto, (max-width: 1029px) 100vw, 1029px\" \/><\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<h4>Add New Contacts for Support<\/h4>\r\n<p><em><strong>Old design<\/strong><\/em><\/p>\r\n<ul>\r\n<li>Cluttered interface<\/li>\r\n<li>Too much redundant information<\/li>\r\n<\/ul>\r\n<p><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-3-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1103\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-3-1.png\" alt=\"\" width=\"1052\" height=\"1241\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-3-1.png 1052w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-3-1-254x300.png 254w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-3-1-868x1024.png 868w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-3-1-768x906.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-3-1-300x354.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-3-1-850x1003.png 850w\" sizes=\"auto, (max-width: 1052px) 100vw, 1052px\" \/><\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><em><strong>To add a new Contact<\/strong><\/em><\/p>\r\n<p><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-contact.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1104\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-contact.png\" alt=\"\" width=\"934\" height=\"715\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-contact.png 934w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-contact-300x230.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-contact-768x588.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-contact-850x651.png 850w\" sizes=\"auto, (max-width: 934px) 100vw, 934px\" \/><\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><em><strong>New design<\/strong><\/em><\/p>\r\n<ul>\r\n<li>Removed this &#8220;extra&#8221; step from the wizard<\/li>\r\n<\/ul>\r\n<p><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-875\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-3.png\" alt=\"\" width=\"1031\" height=\"1266\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-3.png 1031w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-3-244x300.png 244w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-3-768x943.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-3-834x1024.png 834w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-3-370x454.png 370w\" sizes=\"auto, (max-width: 1031px) 100vw, 1031px\" \/><\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<h4>Show Appliance in List mode<\/h4>\r\n<p><em><strong>Old Design<\/strong><\/em><\/p>\r\n<p><em><strong><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-appliance-list.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-1105\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-appliance-list.png\" alt=\"\" width=\"1073\" height=\"898\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-appliance-list.png 1073w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-appliance-list-300x251.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-appliance-list-1024x857.png 1024w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-appliance-list-768x643.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-appliance-list-850x711.png 850w\" sizes=\"auto, (max-width: 1073px) 100vw, 1073px\" \/><\/a><\/strong><\/em><\/p>\r\n<p><em><strong>New Design<\/strong><\/em><\/p>\r\n<ul>\r\n<li>Shows a quick overview at the top of the tabular data<\/li>\r\n<li>Shows additional data\u00a0<\/li>\r\n<li>The table columns are draggable\/movable. The columns arrangement is now based on the user profile.<\/li>\r\n<\/ul>\r\n<p><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-873\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-1.png\" alt=\"\" width=\"1059\" height=\"932\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-1.png 1034w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-1-300x264.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-1-768x676.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-1-1024x901.png 1024w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/07\/Appliance-Registration-1-370x326.png 370w\" sizes=\"auto, (max-width: 1059px) 100vw, 1059px\" \/><\/a><\/p>\r\n<h4>\u00a0<\/h4>\r\n<h4>Add Site\u00a0<\/h4>\r\n<p>This is rarely required. In most scenarios. the user will simply select from the existing list of sites.<\/p>\r\n<p><em><strong>Old design<\/strong><\/em><\/p>\r\n<p><strong><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1100\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-4.png\" alt=\"\" width=\"1044\" height=\"1109\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-4.png 1044w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-4-282x300.png 282w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-4-964x1024.png 964w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-4-768x816.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-4-300x319.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Old-design-Page-4-850x903.png 850w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/><\/a><\/strong><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong><em>New Design with additional features<\/em><\/strong><\/p>\r\n<ul>\r\n<li>Includes several new parameters<\/li>\r\n<li>All the original parameters were kept<\/li>\r\n<li>Site Requirements feature is now <em>optional<\/em> since customers do not use this feature often. They are &#8220;happy&#8221; with the <em>default<\/em> requirements.<\/li>\r\n<\/ul>\r\n<p><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-934\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_1.png\" alt=\"\" width=\"1300\" height=\"1676\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_1.png 1300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_1-233x300.png 233w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_1-768x990.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_1-794x1024.png 794w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_1-370x477.png 370w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_1-1040x1341.png 1040w\" sizes=\"auto, (max-width: 1300px) 100vw, 1300px\" \/><\/a><\/p>\r\n<p><a href=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-933\" src=\"http:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_2.png\" alt=\"\" width=\"1492\" height=\"1680\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_2.png 1492w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_2-266x300.png 266w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_2-768x865.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_2-909x1024.png 909w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_2-370x417.png 370w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/Appliance_Registration_2-1040x1171.png 1040w\" sizes=\"auto, (max-width: 1492px) 100vw, 1492px\" \/><\/a><\/p>\r\n<hr \/>\r\n<h4><em>Measure \/ Re-analyze \/ Research Analytics<\/em><\/h4>\r\n<p>We conducted contextual interviews, user testing and sent out surveys for the new appliance registration and setup process.<\/p>\r\n<ul>\r\n<li>The following results indicate the overall user feedback based on the analysis of user data and feedback<\/li>\r\n<\/ul>\r\n<figure id=\"attachment_1121\" aria-describedby=\"caption-attachment-1121\" style=\"width: 1822px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/New-Appliance-registration.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1121 size-full\" src=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/New-Appliance-registration.png\" alt=\"\" width=\"1822\" height=\"580\" srcset=\"https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/New-Appliance-registration.png 1822w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/New-Appliance-registration-300x95.png 300w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/New-Appliance-registration-1024x326.png 1024w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/New-Appliance-registration-768x244.png 768w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/New-Appliance-registration-1536x489.png 1536w, https:\/\/amitavasen.com\/portfolio\/wp-content\/uploads\/2019\/08\/New-Appliance-registration-850x271.png 850w\" sizes=\"auto, (max-width: 1822px) 100vw, 1822px\" \/><\/a><figcaption id=\"caption-attachment-1121\" class=\"wp-caption-text\">(Click to enlarge)<\/figcaption><\/figure>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>We reached out to multiple customers and tested these designs. Option 3 &#8211; Page 1<\/p>\n","protected":false},"author":1,"featured_media":931,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[50,51,20],"class_list":["post-923","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-portfolio","tag-appliance","tag-registration","tag-workflow"],"_links":{"self":[{"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/posts\/923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/comments?post=923"}],"version-history":[{"count":21,"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/posts\/923\/revisions"}],"predecessor-version":[{"id":1123,"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/posts\/923\/revisions\/1123"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/media\/931"}],"wp:attachment":[{"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/media?parent=923"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/categories?post=923"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/amitavasen.com\/portfolio\/wp-json\/wp\/v2\/tags?post=923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}